Guest Policies

Check-in is from 3:00pm and check-out is by 10:00am, though these times can be flexible depending on other bookings — just ask. Every property offers secure self check-in: a few days before arrival you'll receive clear instructions and a unique access code, so you can arrive whenever suits you without meeting anyone or collecting keys.

To keep every home pristine for the guests who follow you, smoking and vaping are not permitted indoors, and parties or events are not allowed. Please keep noise considerate after 10:00pm — our properties sit in residential neighbourhoods we're proud to be part of.

Our properties are not pet-friendly by default. If you'd like to bring a well-behaved pet, contact us before booking — we can sometimes make an exception and will always tell you honestly whether it's possible for your chosen property and dates.

Payment is taken through a secure, encrypted gateway on our booking page — no deposit to us and no commission built into your rate. Cancellation terms vary slightly by property and dates, with flexible cancellation on most stays; the exact terms are shown clearly before you pay.

Every property is professionally cleaned and sanitised between stays, with fresh linens and towels each time. We ask guests to leave the home reasonably tidy; any significant damage beyond normal wear and tear may be charged in line with the terms shown at booking.

We welcome contractors and long-stay guests, with dedicated workspaces and fast Wi-Fi at most properties. Mid-stay cleaning can be arranged for longer bookings. Get in touch directly for the best long-stay rates.

For the safety and comfort of all guests, we may ask for identification matching the lead guest's booking name. Our properties are fitted with smoke alarms and secure locks, and access codes are unique to each stay.